FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods for your convenience.

2. How long does shipping take?

Since we work with global suppliers, shipping times may vary:

• USA/Canada: 10-20 business days
• Europe: 15-25 business days
• Rest of the World: 20-30 business days

You’ll receive a tracking number once your order is shipped.

3. Do you offer tracking for my order?

Yes, all orders come with a tracking number. You’ll receive it via email as soon as your package is shipped.

4. What is your return policy?

We offer a 30-day return policy. If you receive a defective or incorrect item, please contact us within 30 days of receiving your order to arrange a return or replacement.

5. How do I contact customer support?

You can reach us at [your email address] or through our contact page. We aim to respond within 24-48 hours.

6. Do you offer refunds?

Yes, we offer refunds for items that are damaged, defective, or lost during transit. Please review our Refund Policy for more details.

7. Can I cancel my order?

Orders can be canceled within 24 hours of placing them. After this period, the order is processed, and we may not be able to cancel it.

8. What should I do if I receive the wrong item?

We’re sorry for the inconvenience! Please contact us with your order details and a photo of the received item. We’ll resolve the issue promptly.

9. Are the watches waterproof?

The water-resistance of each watch is indicated in its product description. For most models, it’s safe for daily activities like washing hands but not suitable for swimming or diving.

10. Are the watches covered by a warranty?

We offer a limited 6-month warranty for manufacturing defects. Please contact us if you encounter any issues.